Refund and Returns Policy
Returns & Refunds Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, here’s how our return and refund process works:
Return and Exchange Period
- Returns: Accepted within 30 days of the original purchase date.
- Exchanges: Accepted within 45 days of the original purchase date.
Eligibility for Returns and Exchanges
- Only items purchased directly from jonesroadsbeautygo.com are eligible for returns or exchanges.
- Final Sale Items: The following items are considered final sale and cannot be returned or exchanged:
- Kits
- Limited edition products
- Apparel
- We reserve the right to limit returns or exchanges on items that show signs of misuse or are returned in excessive quantities (bulk purchases).
- Original shipping charges are non-refundable.
How to Initiate a Return or Exchange
All returns and exchanges must be processed through our online returns portal. Please visit the dedicated section of jonesroadsbeautygo.com to begin your return.
Refund Processing
- Once your return is received and inspected, you will receive an email notification confirming receipt of your item.
- We will then notify you whether your refund has been approved or rejected.
- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a few business days.
- Please note: It may take additional time for your bank or credit card company to process and post the refund to your account.
EU Order Returns
For certain EU orders, a restocking fee may apply. Please refer to the official website for details and applicable fees for your region.
Gift Returns and Exchanges
If you received an item as a gift and wish to return or exchange it, please use our online return portal. You may be asked to provide order information to help us locate the original purchase.
Product Quality Guarantee
If you believe your product has a quality issue or arrives damaged, please contact our customer service team immediately at support@jonesroadsbeautygo.com. We will be happy to assist you and resolve the issue.