FAQS

Orders & Shipping

How long will it take to receive my order?
Processing takes 1–3 business days.

• U.S. shipping: 3–7 business days
• International shipping: Varies by location

You will receive a tracking email once your order has shipped.

Do you ship worldwide?
Yes, we ship to most countries internationally. Shipping costs are calculated at checkout.

What is your shipping policy?
We ship via USPS, UPS, and DHL. Please note: for international orders, customers are responsible for any customs duties or import taxes.

Returns & Exchanges

What is your return policy?
We accept returns for a full refund within 30 days of purchase.

• Items must be unused and in their original packaging.
• Shipping costs are non-refundable.

How do I make a return?
Please contact our support team at support@jonesroadsbeautygo.com to initiate a return and receive instructions.

Products

Are your products cruelty-free?
Yes. All Jones Road Beauty products are cruelty-free.

Are your products vegan?
Many of our products are vegan. Please check the individual product descriptions for details.

Payment

What currency are your prices in?
All prices are listed in U.S. dollars (USD).

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.

Contact

How can I contact customer service?
For any questions, please email us at support@jonesroadsbeautygo.com. We’re always happy to help!